We've hit a snag... 🤕

1. Try using a different browser or device
2. Make sure you've followed the steps in our handy guide when exporting and uploading your chat
3. If all else fails, you can send your chat securely via WeTransfer and our tech team will fix it for you. Make sure to set the EMAIL TO option to info@chatcharts.co.uk

Select the device and app you want to export from

(psst... you can combine multiple apps to make your Chat Chart 🎉)

Here's the best bit... you don't ever send it to us!

• Our little coding wizards designed our site to be able to get the few details we need when you make your order in your browser.
• This is important because it means you never send your chat to us or anyone else, which makes it near impossible for cyber criminals to get their grubby paws on it.
• We'll even send you a Certificate of Data Assurance when you order so that you have proof we never had your chat. It's as though you were never here... 👻
• If you care about your data privacy as much we do, we suggest you delete the export of your chat off of your device once you're done.
• If you’re unsure or want to talk to the team about the process, you can chat to us here through our website or pop us a line at info@chatcharts.co.uk