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Exporting & Uploading
My upload isn't working
We're sorry to hear that. Make sure you've exported your file in the correct format, you can do that by following one of our handy guides below.WhatsApp export guideInstagram export guideiMessage export guideFacebook export guideDiscord export guideTelegram export guideIf you're still having issues, feel free to securely send your chat file to us via WeTransfer. Just make sure to add info@chatcharts.co.uk as the Email to option. We'll then try and sort the upload out for you. If it's a problem we haven't come across before then we'll give you 10% off for your troubles!
How do I export my iMessages?
Head on over to our pals at iMazing and download their free software (available on PC and Mac)Connect your phone to your device with a cable and unlock your phoneIf a message pops up on your iPhone asking if you trust this device, click TrustOn the left navigation pane click Devices, then click on your device in the listIn the next window, click the Messages icon at the topClick Load data from device if you see it, otherwise you're up to date!Once that's finished, select your chat from the list of messagesIn the bottom right, click Export then select Export to TextClick NextSave your fileHead to Chat ChartsMake your print selections and upload your fileCount your personal wordAdd your name into the Names areaPlace your order and wait for the most unique work of art you'll ever own 🎉
How do I export my WhatsApp chat?
Apple usersOpen the chat you'd like to exportTap the contact's name or group subjectTap Export ChatSelect Without mediaSave your file directly to your device (don't export to Google Drive)Upload it to https://chatcharts.co.uk/products/chat-chartAndroid usersOpen the chat you'd like to exportTap the three dots in the top right > More > Export chatSelect Without mediaSave your file directly to your device (don't export to Google Drive)Upload this to https://chatcharts.co.uk/products/chat-chart
How do I export my Telegram messages?
Windows desktop appOpen the Telegram desktop app and go to the chat you wish to exportClick the three dots in the top rightClick Export chat historyUnselect all media optionsChange the Format to Machine-readable JSON Make sure the From and To fields have the values you wantClick ExportClick Show my dataThis will open a folder containing a file called result.jsonUpload that file to our site when you make your order and you're done! 🥳
How do I export my Discord messages?
NOTE: You can only export your Discord data once a month!In the desktop appLogin to Discord.Go to User Settings by clicking the cog in the bottom left.Click Privacy & Safety in the left navigation paneScroll down to the Request all of my Data sectionSelect and submit Request all of my DataCheck your email account for your data from Discord (this can take days to arrive)You will receive a zip folder called package.zip. Extract the contents of this file.Open the messages folderIn here you will find lots of folders with names like "c697887943536148514". Unfortunately there is no way of knowing which is the one you want. You have to open each one and open the messages.json file in that folder to determine which is the right chat.Once you have that file, upload the messages.json file to our site and you're done :)In the mobile appOpen Discord AppClick 'You' in the bottom leftGo to User Settings by clicking the cog in the top right.Click Privacy & Safety in the navigation paneScroll down to the Request all of my Data sectionSelect and submit Request all of my DataCheck your email account for your data from Discord (this can take days to arrive)You will receive a zip folder called package.zip. Extract the contents of this file.Open the messages folderIn here you will find lots of folders with names like "c697887943536148514". Unfortunately there is no way of knowing which is the one you want. You have to open each one and open the messages.json file in that folder to determine which is the right chat.Once you have that file, upload the messages.json file to our site and you're done :)
How do I export my Instagram Messages?
Open the Instagram app on your phoneHead to the menu on your profile and click Your activityScroll to the bottom and click Download your informationClick Request a downloadClick Select types of informationSelect Messages then click NextUnder Format, select JSON.Change the Media quality to LowChange the Date range to All timeClick Submit RequestMeta will send you an email saying the export has startedOnce complete, you'll receive an email saying your download is ready, click the link in this emailClick Download on this page, this will download a .zip folder to your deviceExtract the contentsGo to https://chatcharts.co.uk/Click the uploader in the Upload your chat sectionOn your device, find the folder from the extracted file with your fellow chatter's name on it. Open this folder.Upload all files named something like message_1.json at the same time. Big chatters will have lots of files!Congrats, you've done it! Put your order in and sit back and wait for your chatchart to arrive 😁
How do I export my Facebook Messenger chat?
Open the Facebook app on your phoneTap the three lines in the top right > Settings CogClick into the Account CentreClick Your information and permissionsClick Download your informationClick Request a downloadOn the next page, uncheck your Instagram profile if you have one so only your Facebook account is selected. Then click NextClick Select types of informationSelect Messages then click NextUnder Format, select JSON. Then click Submit RequestYou will receive an email confirming your request, with a link to your Downloads pageFacebook will take a while to gather your information, so now is the time to get a spot of lunch or call your mumOnce complete, you'll receive an email saying your download is ready, click the link in this emailClick Download on this page, this will download a .zip folder to your deviceExtract the contentsGo to https://chatcharts.co.uk/Click the uploader in the Upload your chat sectionOn your device, choose this folder: {Your extracted folder} > your_activity_across_facebook > messages > inbox > {the chat you want to use}Upload all files named something like message_1.json at the same time. Big chatters will have lots of files!Congrats, you've done it! Put your order in and sit back and wait for your Chat Chart to arrive 😁