We're sorry to hear that. Make sure you've exported your file in the correct format, you can do that by following one of our handy guides below.
- WhatsApp export guide
- Instagram export guide
- iMessage export guide
- Facebook export guide
- Discord export guide
- Telegram export guide
If you're still having issues, feel free to securely send your chat file to us via WeTransfer. Just make sure to add info@chatcharts.co.uk as the Email to option. We'll then try and sort the upload out for you. If it's a problem we haven't come across before then we'll give you 10% off for your troubles!